Troubleshooting Guide

Possible causes:

• • Slow or unstable internet connection
• • Files too large (over 10MB each or 500MB total)
• • Too many files (over 50 per batch)
• • Browser compatibility issues

Solutions:

• • Check your internet connection speed
• • Compress large files before uploading
• • Upload in smaller batches (25-30 files at a time)
• • Try a different browser (Chrome, Firefox, Safari)
• • Clear browser cache and cookies
• • Try uploading during off-peak hours

Supported formats: JPEG, PNG, GIF, WebP

Solutions:

• • Convert file to JPEG or PNG using image editing software
• • Check file extension matches the actual format
• • Ensure file is not corrupted (try opening in image viewer)
• • Rename file with correct extension (.jpg, .png, etc.)

Limits: 10MB per file, 500MB per batch

Solutions:

• • Compress image using image editing software
• • Reduce resolution (300 DPI is usually sufficient)
• • Convert to JPEG format (smaller than PNG)
• • Split into multiple batches if total size exceeds 500MB

Solutions:

• • Wait a few minutes - large files take time to upload
• • Check internet connection (try speed test)
• • Close other browser tabs/applications using bandwidth
• • Try uploading fewer files at once
• • If stuck for more than 10 minutes, cancel and try again

Solutions:

• • Check that you're using the correct email address
• • Use "Forgot Password" to reset your password
• • Check for typos in email or password
• • Clear browser cache and cookies
• • Try logging in from a different browser or device
• • Check if your account needs email verification

Solutions:

• • Check spam/junk folder
• • Wait a few minutes (emails can take 5-10 minutes)
• • Check that email address is correct
• • Use "Resend Verification Email" button
• • Add noreply@bragbin.com to your contacts
• • Check email filters or blocking settings

Solutions:

• • Check spam/junk folder for reset email
• • Use reset link within 1 hour (links expire)
• • Request a new reset link if expired
• • Ensure new password meets requirements (8+ characters)
• • Clear browser cache before clicking reset link

Normal processing time: 5-7 business days

If stuck longer:

• • Check email for any notifications or requests
• • Verify job was successfully uploaded (check file count)
• • Contact support with job ID
• • Check dashboard for any error messages

Possible causes:

• • File corruption or invalid format
• • Processing error
• • System issue

Solutions:

• • Check email for detailed error message
• • Re-upload files if needed
• • Contact support with job ID and error details
• • Verify files are valid images before re-uploading

Solutions:

• • Check that job status is "Completed"
• • Try clicking download link again
• • Download links expire after 7 days - request new link if needed
• • Try different browser if download doesn't start
• • Check browser download settings (not blocked)
• • Contact support if download link is broken

Solutions:

• • Check that payment method is valid and not expired
• • Verify billing address matches card
• • Check card has sufficient funds
• • Contact your bank if card is declined
• • Try a different payment method
• • Update payment method in subscription settings

Solutions:

• • Check subscription status in dashboard
• • Verify payment was successful
• • Check email for subscription confirmation
• • Contact support if payment succeeded but subscription inactive

Solutions:

• • Go to Dashboard → Subscription → Manage
• • Click "Cancel Subscription" button
• • Confirm cancellation
• • Check email for cancellation confirmation
• • Contact support if cancel button doesn't work