Resources & Help
Everything you need to know about digitizing your photos with BragBin
Getting Started
Mail-In Service Instructions
Step-by-step instructions for preparing and shipping your photos.
View instructions →Getting Started Guide
Complete step-by-step guide: signup, first upload, and account setup.
Read guide →Create Your First Order
Ready to get started? Create an account and place your first mail-in order.
Get started →Frequently Asked Questions
How many photos can I send?
You can send up to 50 photos per batch. If you have more than 50 photos, you can send multiple batches.
How long does it take?
Processing typically takes 5-7 business days after we receive your photos. You'll receive email notifications at each step.
Can I get my photos back?
Yes! Choose "Scan & Return" when creating your order. We'll digitize your photos and mail them back to you. You can also choose "Scan & Destroy" if you prefer to keep only the digital copies.
What photo formats do you accept?
We accept standard photo prints (3x5, 4x6, 5x7, 8x10) and other common sizes. Albums, negatives, and fragile items may require special handling—contact us before sending.
How do I track my order?
Once you create an order, you'll receive tracking information via email. You can also check your order status in your dashboard.
What if my photos are damaged?
We handle all photos with care. If you're concerned about fragile or damaged photos, please contact us before sending. We recommend using our shipping materials option for extra protection.
Help Articles
DIY Scanning Station Setup
Complete guide to setting up your own photo scanning station using affordable used hardware from eBay, thrift shops, and local marketplaces.
Read guide →Upload Best Practices
Tips for preparing your photos for digitization and ensuring the best results.
Read guide →Troubleshooting Guide
Common issues and solutions for uploads, account management, and orders.
Read guide →Getting Started Guide
Step-by-step guide for new users: signup, first upload, and account setup.
Read guide →Subscription Management
Learn about plans, billing, cancellation, and managing your subscription.
Read guide →Organizing Your Digital Photos
When to create folders, how to name files, and how to structure your photo library.
Read guide →Video Tutorials
Step-by-step video guides for using BragBin's services.
Coming soon
Technical Resources
Technical Overview
Comprehensive technical documentation for CTOs, CIOs, and technical decision makers. Includes architecture, technology stack, security, scalability, and development methodology.
View Technical Overview →Need More Help?
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