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Mail-In Instructions

Step-by-step guide for shipping your photos to us

1

Choose Your Service

Select Scan & Return ($79) or Scan & Destroy ($69) for up to 50 photos per batch.

Multiple batches: If you have more than 50 photos, you can send multiple batches. Each batch is priced separately.

2

Select Shipping Option

Option A: Use Your Own Packaging

  • Package photos securely with bubble wrap
  • Use a sturdy box (recommended: 12x12x6 inches or larger)
  • Include padding to prevent shifting
  • You pay outbound shipping costs

Option B: Pre-Paid Shipping Kit (+$10)

  • We send you a pre-paid shipping box
  • Includes bubble wrap and detailed instructions
  • Just pack and drop off at USPS, FedEx, or UPS
  • Outbound shipping included
3

Package Your Photos

Packaging Tips:

  • Use bubble wrap or padding between photos to prevent damage
  • Don't overfill the box—photos should not shift during shipping
  • Use a sturdy box that can withstand shipping
  • Seal the box securely with packing tape

Important: Include your order number or account email address inside the package so we can link it to your account.

4

Include Required Forms

For Scan & Return:

  • Return address label (we'll use this to ship your photos back)
  • Order confirmation or account email

For Scan & Destroy:

  • Signed consent form (required—we cannot destroy without explicit written consent)
  • Order confirmation or account email

⚠️ Destruction is permanent and irreversible. Please ensure you have backups before choosing this option.

5

Ship to Us

Shipping Address:

[Address will be updated when mail-in service address is set up]

Carriers Accepted:

  • USPS (United States Postal Service)
  • FedEx
  • UPS

Tip: Consider adding insurance for valuable or irreplaceable photos. We recommend tracking for all shipments.

View detailed shipping guide with decision tree →

⚠️ Important: We are not responsible for damage or loss in transit. Our responsibility begins when your tracking shows the package has been received by us.

What Happens Next

1.

We'll email you when we receive your package

2.

We'll process your photos in 5–7 business days

3.

You'll receive an email when your digitized photos are ready for download

4.

For Scan & Return: We'll ship your originals back with tracking
For Scan & Destroy: We'll send a Certificate of Destruction